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Terms of Service

Effective Date: June 20, 2026

1. Acceptance of Terms

By accessing this website, browsing its catalog, or executing a purchase, you express your absolute agreement to these Terms of Service, all applicable localized laws, and the baseline processing terms enforced by our third-party checkout partner, Stripe.

2. Payments and Billing

All commercial transactions are securely routed via Stripe. By executing an order submission, you warrant that you are providing authentic, valid, and highly accurate checkout parameters (legal name, email context, and physical delivery coordinates). We explicitly disclaim shipping or financial liability for failed product delivery caused by inaccurate address data passed to our ecosystem through Stripe.

3. Regional Pricing and Anti-Circumvention Policy

Our web framework dynamically shifts active inventory visibility, specific logistics constraints, and currency pricing schemas depending explicitly on the physical geographic coordinates of the visitor.

  • Manipulation Prohibited: You are strictly prohibited from utilizing Virtual Private Networks (VPNs), proxy servers, Tor nodes, or manual browser header-spoofing suites to disguise your genuine location in an effort to acquire alternate regional pricing tiers or bypass system protections.
  • Security Enforcement: We actively check connection metadata via automated tools. If a connection is flagged as an anonymous VPN or data center engine, our server will automatically fallback to standard baseline pricing (CAD).
  • Address Mismatch: If an order successfully registers in a localized currency but the physical shipping address supplied at checkout belongs to a separate country, we reserve the absolute right to instantly void the transaction, cancel fulfillment, and issue a refund minus any processing fees accrued.

4. Shipping and Fulfillment

We fulfill and ship physical assets relying entirely on the target shipping parameters transmitted to us via Stripe at the point of purchase. It is your sole responsibility to confirm your delivery address is accurate, complete, and deliverable. We bear no liability for delayed, lost, or permanently misdirected freight caused by location-masking discrepancies or client-side errors.

Pre-Orders: Production and shipment of pre-ordered outfits generally takes 3-4 weeks from the day the order was placed.

5. Returns and Refunds

At Tiifah Collections, we stand behind the quality of our physical products. Due to the nature of our business and inventory, we enforce a strict policy regarding returns and refunds. Please read this policy carefully before completing your purchase.

  • All Sales Are Final: All purchases made through Tiifah Collections are strictly non-refundable. We do not accept returns, process exchanges, or offer refunds for buyer’s remorse, sizing issues, or changes of mind once an order has been successfully placed and processed. By completing your purchase at checkout, you acknowledge and agree to these terms.
  • Damaged or Defective Items: The only exception to our "All Sales Final" policy is if you receive a product that is materially damaged or defective upon arrival. If this occurs, we are committed to making it right.

    To qualify for a resolution:

    • Please contact us at hello@tiifahcollections.com within 48 hours of the delivery timestamp provided by the shipping carrier.
    • Your email must include your original Order ID and clear photographs of both the damaged item and the original packaging it arrived in.

    Once we review and approve your claim, we will issue a replacement for the damaged item. If a direct replacement is unavailable due to inventory constraints, we will issue a refund for the original purchase amount.

  • Lost or Stolen Packages: Tiifah Collections is not responsible for packages that are lost, stolen, or damaged in transit after they have been handed over to the shipping carrier (e.g., USPS, UPS, FedEx).

    Once the shipping carrier scans your package and marks it as "Delivered" to the address you provided at checkout, our liability completely ceases. We highly recommend monitoring your tracking number and ensuring you have a secure location for delivery. If your package is marked as delivered but you cannot locate it, you must file a claim directly with the shipping carrier.

  • Returned to Sender & Refused Deliveries: Customers are responsible for providing a correct and complete shipping address during checkout.

    If a package is returned to us by the carrier due to an insufficient or incorrect address provided by the customer, or if the customer actively refuses delivery of the package, the order remains non-refundable. To have the returned item re-shipped to a corrected address, the customer will be responsible for paying a secondary shipping invoice. If the re-shipping invoice is not paid within 14 days, the item will be restocked, and a refund will be issued minus the shipping costs.

6. Limitation of Liability

This web infrastructure and its underlying automated services are rendered strictly on an "as is" and "as available" foundation. We provide no guarantee that algorithmic geolocation or automated network proxy detection will remain 100% accurate at all times, and we are not liable for transaction anomalies stemming from internet service provider routing issues or external gateway constraints.

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